Off-site storage of your paper and media hard copy is prerequisite to any company’s disaster recovery plan. Citadel Information Management provides a state of the art facility providing smoke detection, sprinkler systems and around the clock security in Chicago. We perform both criminal and employment background checks and drug testing on all of our employees. All employees sign a confidentiality agreement in order to make sure that your records are kept private. Citadel provides an extensive training program on its Operational and Procedural Policies to its employees on an annual basis. Also, reviewing the importance of security, accuracy and customer satisfaction is to be achieved 100% of the time.

By utilizing Citadel’s Chicago Records Storage Facility, you will be able to eliminate expensive storage at your location or at an off-site storage facility. You will also eliminate hours wasted digging through boxes looking for files. Our bar coded and indexed system provides a professionally managed process that works for you. Citadel will further ensure the security for your records and information by only releasing it to authorized persons.

Citadel strives to exceed our clients’ expectations. Our experienced records management specialists will consult with you every step of the way. Citadel specialists will provide on-site training to your staff. Alongside you, we will assist in determining the appropriate solution that fits your needs.

Records Storage Process

Each customer has certain needs or requirements. Citadel’s experienced records management specialists will work with your staff in order to reach those goals. We have the ability to provide detailed inventory reports, departmental billing, and destruction schedules based upon your needs.

Citadel’s computerized system provides fast and accurate retrieval or refilling for boxes and/or files. Each customer will receive a work order for each daily request listing the requestor, delivery location and type of request. When the client sends Citadel a request to recordstorage@citadelim.com, they will receive an immediate response so that they know that their request was received. This system allows Citadel to track the status of a request.

Each barcode label is unique to your company. Our system recognizes that barcode throughout the record storage process. Our computerized system allows Citadel to see when the barcodes were issued, when the boxes were picked up by our drivers, when the boxes arrived at our record storage facility and where they are located in our facility. This provides a chain of custody to insure the security of your records.

Our records management specialists will assist our clients with indexing both their boxes and files. This allows the client multiple ways to look up their information. Once the indexing the box is completed, the client can make requests by their box number, barcode number, description on the box or even the destruction date. If you are interested in indexing the files, Citadel will be able to provide the information listed on the files as well.

Our delivery schedule is based on the client’s request. Since we offer 24-7 access to your files, we can pick-up or deliver on a scheduled day, standard delivery, same day delivery or rush delivery. Citadel has a fleet of trucks that will make the delivery on time and when you need it!

Citadel wants each customer to get the best value for the services that we provide. Citadel can conveniently provide any customer with storage boxes to make the record storage process in Chicago even easier. The boxes are specially designed in order to assist our clients with labeling their boxes in the most effective manner. There are areas specifically listed for box description, destruction dates and barcode labels.